Overworked F&B Staff: Dear Customers, Please Don’t be Angry at Us

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A very stressed up F&B staff took to social media to highlight the difficulties they face on the job and pleaded for customers to be more understanding during this period of time. Many of them are struggling with having fewer staff, longer hours and more work.

“Working our usual shifts feel much much longer due to the heavier workload. Personally, I work in a bar that lacks a bartender and a manager. The wait staff (3 total) have to tend to over a hundred guests each day which includes tasks like bartending, welcoming, seating, order taking, table clearing and so on. So just imagine, 2 waiters (on most days due to off days) handling the bar and over 20 tables each, AT THE SAME TIME during peak hours. This doesn’t even include the work needed in the back of the restaurant.”

The work has caused some of the staff to develop Plantar Fasciitis, a stabbing pain in the feet due to too much pressure.

The least they ask of customers is for everyone to be more understanding and patient as they struggle to serve them.

Please try to stifle your anger when your coffee doesn’t arrive in 1 minute or if your food takes longer than usual. Maybe watch the waiters/kitchen staff and see how many tables and orders they have to tend to with their two hands and feet. We would appreciate a little bit of empathy. Please.

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